Client Services Manager - Singapore
Job Description
⚡We are Uncommonly Good People - a talent & recruitment consultancy specialising in, and hiring for AdTech, MarTech, Digital Agency, SaaS & ECommerce clients across APAC.
🚀 We work with amazing global established and hyper-growth digital and marketing businesses that are looking for exceptional talent.
⚡We are partnering with an innovative connected TV advertising platform to help them find their next star - Client Services Manager, Singapore. This company leverages real-time viewing behavior and first-party data to deliver cutting-edge advertising solutions. Let us share more details!
⭐️The Opportunity:
This role is focused on the company's owned and operated inventory and audience extension, an individual that is a motivated self-starter and able to have the unique skill set of being both operations focused with a customer first mentality. The individual should have a passion for operations and process and have a pulse for new multi-channel advertising technologies and must have deep digital advertising expertise
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Align directly with Sales representatives to provide seamless account management throughout all stages of the campaign lifecycle including product education, briefing, campaign launch & delivery, and reporting & insights.
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Serve as day-to-day contact for assigned accounts, building trust and rapport and delivering ensuring exceptional client service
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Educate new and existing clients on offered solutions and best practices to deliver client KPI’s
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Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
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Work closely with our Ad operations Team to ensure seamless delivery of campaigns.
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Maintain a strong knowledge of the ads platform and offerings, providing expertise both internally and with clients.
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Drive Account growth and up-sell opportunities.
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Collaborate with Marketing and Insights team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
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4-6 years of experience in Customer success, client services, campaign management, and/or ad operations in a revenue generating capacity.
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Strong understanding of digital and programmatic advertising.
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Strong account management skills and experience in driving growth and/or adoption.
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Previous experience in managing digital advertising campaigns.
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Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors
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Strong communicator with ability to explain complex components in a simple and easy to follow manner.
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Ability to hit key deliverable deadlines via good time management skills.
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Proficient in Excel and PowerPoint
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ideally have previously worked with publishers, agencies, and advertisers in both an operations and a client facing capacity.
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Your ability to interact with top advertisers and their ad agencies will be important for client satisfaction.
✉️ If you’d like to apply, please do so by submitting your CV here, or in-mailing us directly.
☎️ You can also follow our LinkedIn page to keep up to date with future opportunities, or opportunities for colleagues or friends, as we offer an amazing $300 referral bonus!
If we have not contacted you in 28 days, we regret to inform you that this time around, your application has not been successful.
