⚡ We are Uncommonly Good People - a talent & recruitment consultancy specialising in, and hiring for AdTech, MarTech, Digital Agency, SaaS & ECommerce clients across APAC. 

🚀 We work with amazing global established and hyper-growth businesses that are looking for exceptional talent - which might be you!

We are working with an adtech business (programmatic) to help them find their next superstar - Account Manager. Let us tell you more!  

Join a team committed to improving digital advertisers' programmatic strategies through data-driven analytics, expert trading techniques, and innovative creative solutions, all designed to drive impactful business results. This role offers a great opportunity to engage closely with the Sales organisation, focusing on upselling, and client retention.

⭐ What the role involves:

Client Service

• Deliver consistent, reliable and friendly service for all clients
• Ensure SLAs are met and campaign operations are seamless
• Resolve or escalate client issues swiftly and without fallout
• Actively listen to stakeholders and clients to understand their needs, identify potential opportunities and solutions catering to those needs
• Maintain regular communication with all accounts and support on meetings, business reviews & client entertainment where appropriate
• Acts as a “trusted advisor” to internal and external stakeholders
• Develop and maintain knowledge of industry trends and the impact of these on the client and their clients

Campaign Operations & Insight Management

• Pre-campaign:
• IO management and understanding of Sales pipeline (Salesforce CRM) o QA of pre campaign documents
• Project manage build of creative assets & other campaign setup requirements
• Manage creative tag trafficking

Campaign activation:

• Request and deliver screengrabs 
• Ensure client reporting is set up 
• Monitor pacing and performance of campaigns
• Troubleshooting campaign issues with the support of AM peers/Trading function

End of campaign:

• Reconciliation of bookings where appropriate o Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
• Recognise trends, patterns and points of differentiation to deliver robust and actionable insights for clients
• Manage re-booking of BAU activity
• Support with investigation and resolution of invoice queries where appropriate

Innovation

• Protect and grow the client’s accounts via upsell/cross-sell
• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
• Collaborate with sales and trading to drive performance

💡 What they are looking for in an ideal candidate: 

• At least 2 years of experience in an advertising media agency/ programmatic media and/or ad tech space.
• At least 2+ years client facing experience working in a team environment
• Client Services / Account Management / Sales Support / Ad-Ops background advantageous but not required
• Independent and innovative thinker
• Ability to meet tight deadlines and prioritise workload
• High attention to detail with a commitment to quality and accountability
• Ability to multi-task, prioritise and stay organised in a fast-paced environment
• Flexible and adaptable as a team player with strong communication skills
• A can-do self-starter attitude to provide energy, drive and enthusiasm
• Alignment with client's core values

✉️ If you’d like to apply, please do so by submitting your CV here, or in-mailing us directly. 

☎️ You can also follow our LinkedIn page to keep up to date with future opportunities, or opportunities for colleagues or friends, as we offer an amazing $300 referral bonus! 

If we have not contacted you in 28 days, we regret to inform you that this time around, your application has not been successful.